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Tracking says delivered, but I don't have the productUpdated 2 months ago

There can be multiple reasons why your tracking states delivered but you have not received your package.


- Carrier Hand Off: Some packages travel through multiple carriers.

Example: You may receive a FedEx tracking number, but USPS may complete the final delivery.

- In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.

- Look for a notice of attempted delivery.

- Look around the delivery location for your package. Some carriers may hide packages to avoid theft.

-Photographic Evidence: If available, your tracking information might include a photo of where the package was placed.


If your package states delivered and you have yet to receive it after 48 hours, please contact customer service.

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