Billabong is proud of the quality and performance of all our products. All warranties only apply within the specified time frame when the item is used in normal conditions and for the purpose the product was originally designed for. All warranties...

Quiksilver is proud of the quality and performance of all our products. All warranties only apply towards items purchased through our online storefront (<a href="http://www.Quiksilver.com">www.Quiksilver.com</a>), is within the specified time frame, when the item is used in normal conditions, and for the purpose the product was originally designed for.&#xA0;All warranties do not cover any damage due to misuse, alterations, improper care, accidents, neglect, normal wear and tear, exposure or extensive use, theft or damage caused by anything other than defect in materials and workmanship. Quiksilver has the sole discretion to determine whether an item is covered under the warranty policy. Quiksilver is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. Quiksilver is not liable for any items lost in transit.&#xA0;Apparel &amp; Accessories: Quiksilver warrants all apparel and accessories to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from our online storefront.Bags and Luggage: Quiksilver warrants all bags, backpacks and luggage to be free of defects in material or workmanship for a period of 1-year (365) days from the original date of purchase, when purchased from our online storefront.Wetsuits: Wetsuit is warranted against manufacturer defects pertaining to the workmanship of the product for a period of 1 year (or 365 days) from the original purchase date. Workmanship refers to the way the product has been assembled, e.g. stitching, seams, attached trims. (Please note there is a difference between wetsuit and dry suit. Unlike dry suits, wetsuits are not designed to keep you dry.)Wetsuit Accessory: Wetsuit accessory provides a limited warranty period of 90 days from date of purchase (&#x201C;Limited Warranty&#x201D;).&#xA0;Warranty policy is subject to the following limitations:<ul><li>All warranty claims must be accompanied by the online order number.</li><li>All warranty claims must be approved prior to return authorization being provided.</li><li>If product is found to be defective after inspection by a warranty technician, Quiksilver will repair or replace the product with an existing comparable model at the technician&#x2019;s discretion.</li><li>Repaired or replaced products are covered for the remainder of the original warranty</li></ul>

Warranty policy - apparel and accessories

Unfortunately we only except returns from purchases made directly from www.Quiksilver.com. If the purchased item(s) are from a retail location you will need to visit the retail location for a return.

Unfortunately we only except returns from purchases made directly from <a href="http://www.Quiksilver.com" target="_blank" rel="noopener noreferrer">www.Quiksilver.com</a>. If the purchased item(s) are from a retail location you will need to visit the retail location for a return.

Can I return an item I purchased in store

US Returns:Click the Auto Returns link at the footer of our website and add the order you wish to send back including the shipping zip code. Once an RMA # is created a pre-paid label will be provided to return the product back for processing. US...

Click the <a href="https://returns.quiksilver.com/#/?_gl=1*1rlxr2p*_ga*OTU5OTczMDg4LjE3NTc1MjAzMzY.*_ga_T61R2Q07N0*czE3NjAwMzQyODIkbzE2JGcxJHQxNzYwMDM1MDA4JGo1OCRsMCRoMzk4ODMxMDkx*_fplc*ZTZBWDhlRFFHa2NYV3lBR29ST3hha25HdDlFSllKMklpVm9BZUxVTnJxaFdQWmh1UG5PdjJCdGdyQzYlMkJlQ0R0b3BpaW1mdG5xYmp3Qk41TDdYMldnNE53NG9PMGtlTE9nSVM0Z2lldmRhS3pDUVNtQXBvdkpvbnBHVkRPRGclM0QlM0Q." target="_blank" rel="noopener noreferrer">Auto Returns link</a> at the footer of our website and add the order you wish to send back including the shipping zip code. Once an RMA # is created a pre-paid label will be provided to return the product back for processing.Auto returns process<ol class="decimal_type"><li>Add your order # and shipping zip code.</li><li>Select the item(s) you wish to return and include the quantity and reason for return.</li><li>Once confirmed, you will be provided a shipping label to return the product.</li><li>Prepaid labels are only available to US customers and excludes Canada, International, Puerto Rico and certain territories returns.</li><li>Once the return is received, a notification will be emailed to you as proof of the refund reflecting to your account.<ul><li>Original shipping charges will not be added to refund</li><li>Items not returned in 100% resalable condition will be subject to a restocking fee (5%-10%)</li><li>No returns or exchanges on Final Sale items</li><li>Exchanges can only be made for an alternative size on the same style and color.</li><li>One exchange per item on order</li><li>Returns must be initiated from the original point of sale.&#xA0;</li><li>$10.00 restocking fee applied per return/exchange</li><li>Return label and exchanges are only eligible for US customers<ul><li>For all returns outside of the US please contact <a href="mailto:customerservice@quiksilver.com">customerservice@quiksilver.com</a></li></ul></li></ul></li></ol>Note: Prepaid label is only offered to United States customers. This offer excludes orders being shipped from Canada, certain territories, and international orders. Please allow 10-14 business days for your return to arrive at our facility. Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

How do I return/exchange an item from my order

If you believe your item to be defective, please see how to start a claim below. To initiate a warranty claim please contact customerservice@quiksilver.com with the following information:. · Your first and last name. · Order # and copy of the origina

If you believe your item to be defective, please see how to start a claim below. To initiate a warranty claim please contact <a href="mailto:customerservice@quiksilver.com">customerservice@quiksilver.com</a> with the following information:&#xB7; Your first and last name&#xB7; Order # and copy of the original proof of purchase&#xB7; Product number/Color/Size&#xB7; Brief description of the issue that you are encountering with the product&#xB7; Photos of the defective areaWarranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests.

How to submit a warranty claim

Returns Policy: 30 day Return Period. Holiday extended return policy: Orders placed between Monday, November 18-December 25, will be eligible for 45 day return period on all items ordered via online store. Quiksilver wants to assure you are 100% sati

Returns Policy: 30 day Return Period Holiday extended return policy: Orders placed between Monday, November 18-December 25, will be eligible for 45 day return period on all items ordered via online store. Quiksilver wants to assure you are 100% satisfied with the product you purchased, which is why we offer a hassle free 30-day return/exchange period on all items ordered via our online store.&#x2022; Original shipping charges will not be added to refund&#x2022; Items must be in 100% resalable condition&#x2022; Each item is allowed one exchange per transaction&#x2022; Return time frame starts from original ship date&#x2022; No returns/exchanges on Final Sale items&#x2022; Returns must be initiated from the original point of sale and online orders will not be accepted for refund or exchange within our retail/outlet locations&#x2022; $10.00 restocking fee applied for all returns and exchanges&#x2022; Exchanges and prepaid labels are only offered to US customers. This offer excludes orders being shipped from Canada, certain US territories, and international orders.o For all returns outside of the US please contact <a href="mailto:customerservice@quiksilver.com">customerservice@quiksilver.com</a>&#xA0;

Return and exchange policy

Quiksilver’s snow outerwear and accessories are warranted against manufacturer defects pertaining to the workmanship of the product for a period of 2 years from the original purchase date. Workmanship refers to the way the product has been assembled

Quiksilver&#x2019;s snow outerwear and accessories are warranted against manufacturer defects pertaining to the workmanship of the product for a period of 2 years from the original purchase date. Workmanship refers to the way the product has been assembled e.g. stitching, sewn seams, attached trims. To be eligible under the Snow Warranty Program, the original purchased item must be from our official online storefront (<a href="http://www.Quiksilver.com">www.Quiksilver.com</a>).What this snow warranty does not coverThe Snow Warranty Program does not cover defects due to normal wear and tear, damages related to accident, alteration of product, improper care and/or negligence, improper fit, or the natural wear and tear or breakdown of colors and materials over time. Damages incurred from impact with trees, hard-pack snow, chair lift equipment, elements and objects associated with snow activities are not covered by warranty. Products used consistently in certain conditions and exposed to the elements are going to show wear and tear at a faster rate than those used indoors and/or less frequently. The following is not covered under warranty and will make the product ineligible for warranty coverage under the Snow Warranty Program: the use of bleaches, wash additives, dry cleaning, over drying, and/or the failure to properly wash product. The decision to repair, replace, or reject is made at the discretion of Quiksilver based upon an examination of the product and proof of purchase. Products within the warranty will always first be repaired as this is the most responsible and sustainable option. If the product is unable to be repaired, then a replacement will be provided at the discretion of the Quiksilver Warranty Team. Repaired or replaced items are a continuation of the original warranty, and do not create a new warranty timeline.

Warranty policy for Snow and Outerwear

customerservice@quiksilver.com

PH: 1-844-599-2278

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